Our Policy.

-A $50.00 per person non-refundable deposit is required to hold spot until a FULL payment is made.

- A full payment is required 72 hours prior to first class.

Weekly Class Policy:
*no putting classes on hold*
Cancellation Policy:

As classes tend to fill up fast, skatewithcass tries their best to work with cancellations, though do remember that you booked your class(es) to attend. You may book a spot(s) that someone else would've wanted and shown up to. If you cancel 2 or more classes (without notice), the rest of your classes will be cancelled without a refund or makeup class option and the spot(s) will be re-opened for others to book. Please remember that this is a commitment, and that if you cancel your class no refund is provided. 

72 HOURS POLICY:

When you book more than one class and realize that you cannot attend the others/more than one class that you booked- you MUST notify us via email at-least 72 HOURS BEFORE. If not notified 72 hours before, this counts as a class being cancelled without notice. There is NO refund.  A class you can no longer attend is simply a missed class. 

Failure to pay fee's results in cancellation of ALL classes booked with no refund or makeup class option. Your spot will re-open for someone else who would like to book and your fee's due will be added to your total the next time you book classes. If for any reason, a class is unable to happen when both parties are already at the rink, depending on the reason, SWC will take into consideration whether a 15 minute makeup class will be granted or not. Classes put on hold must be approved by SWC, and must be used within a month of cancellation or else they will be cancelled. By registering for classes, you agree and understand all above. 

Stamp Card Program Policy:

*10 classes of 30 minutes OR 5 hours total of class time*

Cancellation Policy:

As classes tend to fill up fast, skatewithcass tries their best to work with cancellations, though do remember that you booked your class(es) to attend. With the stamp card program, you have the flexibility of attending classes whenever you'd like without the fear of commitment. We ask that you book your class AT LEAST 72 hours prior to the date you'd like. You may book a spot(s) that someone else would've wanted and shown up to. If you are unable to make a class, we ask that you cancel 72 hours prior to your scheduled class. You are able reschedule a make up for that missed class ONCE.

Drop-Out Policy:

If dropping out of our stamp card program, please contact us via email stating your name, number, and child(ren) skating. There is NO REFUND'S for dropping out of our program before it has started, while it is going on, or after. We can simply hold your amount as a credit. 

Failure to pay fee's results in cancellation of ALL classes booked with no refund or makeup class option. Your spot will re-open for someone else who would like to book and your fee's due will be added to your total the next time you book classes. If scheduling for a makeup, you have two weeks from the cancelled date, to book a rescheduled class, after the two weeks it is no longer able to be rescheduled. If for any reason, a class is unable to happen when both parties are already at the rink, depending on the reason, SWC will take into consideration whether a 15 minute makeup class will be granted or not. By registering for classes, you agree and understand all above. 

C O N T A C T
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